Privacy Policy

1. Introduction

Welcome to Pampa Palace. We are committed to protecting your personal information and your right to privacy. This privacy policy explains how we collect, use, and share information about you when you use our services.

2. Information We Collect

We collect information that you provide directly to us, including:

• Contact information (name, email address, phone number)
• Booking details (party date, number of children, package selection)
• Payment information (processed securely through our payment provider)
• Special requirements (allergies, dietary restrictions, accessibility needs)

3. How We Use Your Information

We use the information we collect to:

• Process and manage your bookings
• Communicate with you about your party arrangements
• Provide customer support and respond to your inquiries
• Send you important updates about your booking
• Improve our services and customer experience
• Comply with legal obligations

4. Information Sharing

We do not sell or rent your personal information to third parties. We may share your information with:

• Service providers who assist us in operating our business
• Payment processors to handle transactions securely
• Legal authorities when required by law

5. Children's Privacy

While our services are designed for children, we collect information from parents and guardians only. We take special care to protect children's privacy and comply with all applicable child protection regulations. All staff are DBS checked and trained in child-safe practices.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.

7. Your Rights

Under data protection law, you have rights including:

• The right to access your personal data
• The right to correct inaccurate data
• The right to request deletion of your data
• The right to object to processing of your data
• The right to data portability

8. Cookies and Tracking

Our website may use cookies and similar tracking technologies to improve your browsing experience. You can control cookie settings through your browser preferences.

9. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on this page and updating the "Last updated" date.

10. Contact Us

If you have any questions about this privacy policy or our privacy practices, please contact us at: